General terms & conditions of reservation

Table of contents

  1. Scope
  2. Services from SNOWELL
  3. Services provided by the sports shop/provider
  4. Prices of rental equipment, additional products and activities
  5. Ski hire - family and children’s offers
  6. Booking fee
  7. Payment 
  8. Coupon 
  9. Reservation / invoice | voucher
  10. SNOWELL Covid carefree package - Facilitated cancellation conditions
  11. Ski hire - change or cancellation of the reservation before the start of the rental period
  12. Ski hire - change or cancellation of the reservation after the start of the rental period
  13. Ski hire - collection and return of the rental equipment
  14. Ski hire - exchange of the rental equipment
  15. Ski school- change or cancellation of the reservation before the start of the activity
  16. Ski school - change or cancellation of the reservation after the start of the activity
  17. Insurance
  18. Disclaimer
  19. Data protection policy
  20. Language of negotiation
  21. Court of jurisdiction

1. Scope

The following General Terms & Conditions of Reservation are valid between SNOWELL International AG (hereafter called “SNOWELL”) and the customer (hereafter called “customer”). They are limited exclusively to the reservation/booking (hereafter referred to as “reservation”) of winter sports equipment (hereafter referred to as “rental equipment”) and additional products (e.g. ski lockers) of sports shops as well as winter sports and leisure activities (hereafter referred to as “activities”) of ski schools, guides, etc. (hereafter referred to as “providers”) via the website www.snowell.com (hereafter called “internet”).

SNOWELL acts exclusively as an intermediary. In case of a reservation, the contract is concluded exclusively between the booking customer and the respective sports shop/provider.

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2. Services from SNOWELL

SNOWELL operates an internet-based reservation system for the advanced booking of winter sports equipment as well as additional products and activities. SNOWELL uses an encrypted connection “SSL” (Secure Socket Layer) which creates a secure connection between the customer’s internet browser and the SNOWELL reservation system. This reservation system includes the presentation and bookability of rental equipment, additional products and activities of the sports shops/providers cooperating with SNOWELL. After completion of the booking and payment process, SNOWELL is concerned on the one hand that the customer receives a document (voucher) with which he can assert the claim of his booked service at the sports shop/provider and on the other hand that the reservation information is forwarded to the sports shop/provider selected by the customer.

Promptly after each completed reservation, SNOWELL sends the customer the link to his reservation via e-mail to the e-mail address provided in the reservation. Using this link, the customer can print the invoice or the voucher, the contact details of the sports shop/provider, a map of the area and the shop’s opening hours.

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3. Services provided by the sports shop/provider

The sports shop/provider is obliged to accept all reservations and to provide the booked service to the customer. The actual contract is concluded exclusively between the customer and the respective sports shop/provider and arises when the booked service is used.

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4. Prices of rental equipment, additional products and activities

Prices include all those known taxes and fees applicable at the time of booking. Prices can be displayed and paid in CHF and in EUR. Price differences between the sports shop and SNOWELL may arise due to late or incorrect reporting by the sports shops. They are not within the sphere of influence and liability of SNOWELL.

4.1 The rental equipment is divided into various categories (stars) and age groups (children, teenagers, adults). The actual selection of brands and models of ski and snowboard equipment takes place on site in the sports shop. The additional details per person (age, height, shoe size, weight, skiing ability, head circumference) given when selecting the rental equipment are not binding. They serve the sports shop merely as information for the provision of the rental equipment.

4.2 The activities are divided into different categories (group course, private course, packages), age groups (children, teenagers, adults) and number of days/hours. The actual placement in a group or assignment to a teacher takes place directly on site. The additional information per person (age, skiing ability, language, etc.) is not binding. They serve the provider only as information for group allocation or assignment of a teacher.

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5. Ski hire - family and children’s offers

SNOWELL has special offers for families such as “children up to 10 years rent free” and “free helmet for children and teenagers”. These offers are individual and listed at each ski rental shop.

The following offers apply: The child-free-offer indicated at the ski rental shop is valid under the following conditions:

The child-free-offer is NOT valid with rental of all kinds of boots, toboggans, safety equipment and rental of ski lockers/ski depot.

All booked children up to and including 14 years of age (in France + Andorra up to and including 13 years of age) receive a free helmet for the rental period!

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6. Booking fee

6.1 Booking fee ski hire
In addition to the prices given, SNOWELL calculates a booking fee between EUR 1.00 and EUR 3.00 and between CHF 2.00 and CHF 5.00 respectively. The scaling is dependent on the number of booked rental days. The booking fee is independent of the number of persons and, rather, is valid per reservation/booking.

EUR 1.00 / CHF 2.00 for a booking with 1-2 rental days
EUR 2.00 / CHF 3.50 for a booking with 3-4 rental days
EUR 3.00 / CHF 5.00 for a booking from 5 rental days

6.2 Booking fee ski school
In addition to the prices, SNOWELL charges a booking fee between EUR 2.00 and EUR 5.00 or CHF 2.50 and CHF 6.00. The staggering is calculated on the basis of the booking value per reservation:

EUR 2.00 / CHF 2.50 for bookings up to € 150 or CHF 180
EUR 3.00 / CHF 3.50 for a booking value of € 151 - € 300 or CHF 181 – 360
EUR 4.00 / CHF 5.00 for a booking value of € 301 - € 450 or CHF 361 – 540
EUR 5.00 / CHF 6.00 for a booking value of € 451 or CHF 541 or more

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7. Payment

7.1. SNOWELL offers the customer the possibility of paying by bank transfer to a SNOWELL account. This payment possibility only appears when ski hire reservations are completed at least 7 days before the first rental date. After the reservation, the customer receives a link to print out the invoice, which includes bank details, per e-mail. As soon as the complete payment has been received by SNOWELL, SNOWELL sends the customer a link per e-mail to print out the voucher. This payment option is not available for reservations for ski courses and other activities!

7.2. Further, the final price for the reservation can be paid by VISA (credit card and debit card), Mastercard (credit card and debit card), Carte Bleu, iDeal, Bancontact, Klarna (former Sofortüberweisung), Apple Pay, Alipay or Postfinance. The processing of the payment takes place via an external provider (SIX Payment Services AG/Saferpay). SNOWELL is a PCI DSS certified company and therefore does not record any payment details. Upon payment according to section 6.2., the customer receives via e-mail a link to print out the voucher.

In the case of subsequent bookings or refunds, SNOWELL is authorised, in agreement with the customer, to credit or charge any resulting differences which occur to the customer’s payment option.

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8. Coupon

By using the coupons of SNOWELL, the coupon holder accepts the following general and additional coupon terms and conditions, whereby, in addition to these terms and conditions, the general reservation terms and conditions of SNOWELL International AG apply.

8.1. General terms and conditions
8.2. Additional terms and conditions for free coupons
8.3. Additional terms and conditions for coupons of the SNOWELL-BONUS-PROGAM
8.4 Additional terms and conditions for purchasing gift vouchers

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9. Reservation / invoice | voucher

Upon completion of the reservation, the customer confirms the correctness of his/her reservation and all the information contained therein. The reservation is acknowledged as accepted by SNOWELL, as soon as SNOWELL has sent the e-mail with the link for printing the invoice or voucher to the customer.

Thereafter, the customer is obliged to check the information shown in the internet as well as the details on the invoice, or voucher respectively which he/she receives e-mail for their correctness. Discrepancies to the reservation are to be communicated to SNOWELL immediately. When there are no differences, the reservation also obtains its validity for the customer. The customer has exclusively to present and submit the voucher in the ski rental shop in order to obtain the booked services.

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10. SNOWELL Covid carefree package - Facilitated cancellation conditions

In principle the general cancellation conditions according to article 11 apply. If a cancellation is made in connection with Covid, the following conditions apply.

You will receive a full refund of your booking amount, if you report the cancellation in due time to info@snowell.com:
In addition, one of the following conditions must apply:

* = In these cases a medical certificate or other form of proof must be provided

If the ski rental shop or ski school cancels your booking, we will inform you and refund you automatically.

SNOWELL guarantees you a fast refund
Like last winter season, our customers will receive a refund of the booking amount within 5 days in case of cancellation.

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11. Ski hire - change or cancellation of the reservation before the start of the rental period

If a cancellation is made in connection with Covid, the cancellation conditions as per article 10 apply. In all other cases the following conditions apply.

The customer can change the reservation up to 24 hours before collecting the rental equipment or using the additional products without incurring any additional charges. The changes are to be given to SNOWELL either in writing or by telephone.

Cancellation of a reservation must be notified in writing to SNOWELL at least 1 day before the start of the rental period. For the cancellation of a reservation, SNOWELL charges 5% of the rental amount as well as the booking fee shown on the voucher (see article 6). The difference shall be promptly returned to the customer.

Unfavourable weather does not qualify as reasons for cancellation. SNOWELL cannot provide a refund if the booked rental equipment is, for whatever reason, not collected, collected at a later date or returned earlier than was planned.

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12. Ski hire - change or cancellation of the reservation after the start of the rental period

If the cancellation occurs on the first day of the rental period or thereafter, cancellation costs of 100% of the booked equipment or service will be charged.

In case of illness or accident of the customer during the rental period, a partial refund of the rental price can only be made if the following requirements are met:

Following this, the customer will receive a pro rata refund of the paid rental price. If the child-free-offer has been used in the booking, the child-free-offer will be void or payable in case of subsequent changes to the rental period of the adult equipment (see article 5).

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13. Ski hire - collection and return of the rental equipment

The collection of the rental equipment is done by the customer on the first rental day from the ski rental shop detailed on the voucher. At the customer’s request, the rental equipment can be collected after 4:00 p.m. on the day before the first rental day, in France and Andorra from 5:00 p.m. (except night skiing). Upon collection, the customer is to present official identification (e.g. passport, identity card or driver’s licence) as well as his/her voucher and declares his/her consent that copies of these documents can be made.

The return of the rental equipment is to take place on the last day of the rental period before the ski rental shop closes. The customer is responsible for informing himself/herself about the shop’s closing times. In the case that the rental equipment is used for a period longer than that reserved and paid for, respectively, then the difference shall be calculated according to the local prices and conditions. This difference is to be paid directly in the ski rental shop.

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14. Ski hire - exchange of the rental equipment

The exchange of rental equipment in the sports shop during the rental period to a higher category as well as a change from skis to snowboards or vice versa is possible in most sports shops. Applicable are the relevant rental terms and conditions of the individual sports shop. No refund/reduction in price can be given for an exchange to a lower category of equipment.

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15. Ski school - change or cancellation of the reservation before the start of the activity

If a cancellation is made in connection with Covid, the cancellation conditions as per article 10 apply. In all other cases the following conditions apply.

Up to 24 hours before the start of the activity, the customer can change the time and content of the reservation at no extra charge. SNOWELL must be informed of the change in writing on info@snowell.com

The cancellation conditions are based on 3 models. Depending on the activity, one of the 3 models and their cancellation fees is applicable.

Model 1: Full refund up to 24 hours before the start of the activity
Model 2: Full refund up to 31 days before the start of the activity,
                 80% refund between 30 and 8 days prior and
                 50% refund between 7 days and 24 hours before the start of the activity
Model 3: 90% refund up to 31 days before the start of the activity and
                 50% refund between 30 and 8 days before the start of the activity.

If weather conditions or other hindrances do not allow the entire activity to be carried out for security reasons, the provider has the option of postponing or cancelling the activity. Only in the event of cancellation by the provider, a full refund of the booking amount will be made.

Any kind of cancellation of the booking must be made immediately in writing to info@snowell.com.

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16. Ski school – change or cancellation of the reservation after the start of the activity

The customer has to present his/her voucher in printed form as well as show an official photo ID card (e.g. passport, identity card or driving license) to the ski school.

In case of a late start of the booked activity or cancellation of individual days due to bad weather conditions, the customer must contact the provider and seek an amicable solution. A written agreement of the provider to a proportional reimbursement has to be sent to info@snowell.com by the customer.

In case of illness or accident of the customer during the period of the activity, a partial refund of the booking price can only take place if the following points are met:

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17. Insurance

An insurance against third party liability, breakage, faulty equipment, theft, etc. is NOT included in the price. The customer is responsible for this. SNOWELL explicitly excludes all insurances. The local terms and conditions of the relevant sports shop/provider apply with regard to insurances.

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18. Disclaimer

SNOWELL is only liable for damages which affect the actual reservation process. Since SNOWELL acts exclusively as an intermediary, the actual contract is concluded exclusively between the booking customer and the respective sports shop/provider. Therefore, SNOWELL is neither entrusted with the fulfilment of such a contract, nor does SNOWELL have any other influence on it. Therefore, no liability claims can be made against SNOWELL that arise due to theft, breakage, accents, etc.. Such claims are to be asserted exclusively against the respective sports shop/provider. Any liability for slight negligence is excluded.

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19. Data protection policy

The protection of your data is very important to us. The collection and processing of your personal data is carried out in accordance with the applicable legal provisions for the protection of personal data in accordance with the General Data Protection Regulation (GDPR). SNOWELL respects the confidentiality of the data in any case and will not sell, rent or make it available for third parties. The personal data will be transmitted to the sports shop/provider for the sole purpose of preparing the actual contracts. More detailed information on the Date protection policy can be found on www.snowell.com .

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20. Language of negotiation

The language for negotiations in the case of litigation is German. All translations into other languages fulfil our intention to provide our customers with information. The contractually binding version is in German.

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21. Court of jurisdiction

It is exclusively agreed that Liechtenstein law is applicable to all litigation in connection with or in relation to reservations via www.snowell.com. The court of jurisdiction is Vaduz.

SNOWELL International AG, November 2018

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Booking information: © SNOWELL International AG | Duxgass 25 | 9494 Schaan | Phone: +423 239 61 81 | Email: info@snowell.com