Covid-Info – safely through the winter with SNOWELL

Are you longing for winter? We are too!

Crystal clear, fresh air. Breathtaking snowy mountain panoramas. Blue sky, bright sunshine and glittering snow crystals. Take your first turn on the untouched deep-snow slope or on the freshly prepared piste. Enjoy idyllic winter landscapes while cross-country skiing or on a snowshoe hike.

Fill up with energy and joie de vivre in the great outdoors. SNOWELL stands for this winter experience … feel the winter!

SNOWELL also means quality information.
That’s why we have compiled the most important information for you to prepare for a safe winter holiday:

SNOWELL Covid carefree package

Are you also not sure whether you should really book the winter holidays, which would do you so much good right now? Are you worried that Corona might spoil your plans? We understand that. We want to give you a little bit of certainty:

If a cancellation is made in connection with Covid-19, the following conditions apply.

You will receive a full refund of your booking if you report the cancellation in due time to :

  • When booking for ski rental:
    => up to 24 hours before the start of the rental of the booked equipment
  • When booking for ski school:
    => up to 48 hours before the start of the lesson
    => or lessons with “free cancellation” up to 24 hours before the start of the lesson

In addition, one of the following conditions must be met:

  • your holiday resort or ski area is officially closed or booked activities are officially prohibited
  • your home country has issued a travel warning for the booked holiday location/country
  • your accommodation will be closed unexpectedly
  • you have or someone in your family has a Covid-19 infection or has to go into an imposed quarantine*
  • you suffer from the known symptoms of Covid-19 disease*

* = in these cases a medical certificate or other form of proof must be provided

If the ski rental shop or ski school cancels your booking, we will inform you immediately and the refund will be made automatically.

SNOWELL guarantees a quick refund

Like last winter season, our customers will receive a refund of the booking amount within 5 days in case of cancellation.

#wearesnowell #enjoywinter #staysafe #takecare

Sicher im Skiverleih

Safe in ski rental

SNOWELL – Quality & safety in ski rental. SNOWELL and its partner shops have stood for high quality ski rental for over 25 years. From the very beginning, hygiene and disinfection of e.g. ski boots, helmets and other rental equipment has been a routine for the rental shops at SNOWELL. All the more important in times of Covid-19. The SNOWELL rental shops are well prepared to provide you with a safe and carefree winter sports experience:

  • Please keep at least 1m distance between each other.
  • If you do not feel well, please stay in your accommodation. For a healthy togetherness.
  • The teams in the rental shops wear a mouth and nose protector.
  • Disinfection of the rental equipment after each rental.
  • Regular disinfection of frequently touched surfaces in the rental shop.
  • Numerous employees in the SNOWELL partner shops have completed a Covid safety training course. Our partner shops strictly adhere to the official regulations.


Book your equipment already online via SNOWELL.
This way our partner shops can already prepare a lot.
This speeds up the collection of your winter sports equipment on site.
Online payment also helps to avoid contact with cash.
With our SNOWELL Covid carefree package you can cancel or rebook your booking free of charge.
In case of cancellation we guarantee all our customers a full refund within 5 days.

#wearesnowell #enjoywinter #staysafe #takecare

Safe in the ski school

The ski and snowboard schools are ready to start! In order to ensure that the lessons are carried out safely, the ski schools have worked intensively on the implementation of the official safety measures and have drawn up specific safety concepts.

The ski instructors have been trained in these specific protective measures. The teams of the ski schools will do their utmost to make the individual lessons as safe as possible. The health of all participants is the main focus here.

#wearesnowell #enjoywinter #staysafe #takecare

  • Find out about the situation in the ski area before your ski holidays.
    On this page SNOWELL offers you useful tips & links to the respective ski areas.
  • Pay attention to the tips and information in the holiday resort and ski area from cable cars, tourist information, accommodations, restaurants, shops, etc.
  • Always play it safe and wear your own mouth-and-nose protector. In addition to the usual mouth-nose protection masks, multifunctional scarves, ski masks, bandanas, buffs, tube scarves, etc. are also considered to be mouth-nose protection. Important: mouth and nose must be completely covered!
    Most ski schools also sell mouth and nose protection.
  • If you book your ski lessons online via SNOWELL, you can pick up the detailed information about the lesson at the respective ski school as soon as you arrive.
    Please wear a mouth-and-nose protector here too. The ski school will then inform you about the locally applicable protective measures.
  • If you have symptoms that could indicate a possible COVID-19 infection (e.g. fever, cough, sore throat, loss of sense of taste/smell) stay in your accommodation and contact the ski school, your accommodation and SNOWELL.
  • Please show personal responsibility and protect your own health and that of your fellow human beings.

Comparison of the protection measures of ski schools in Austria, Germany, Switzerland, France and Italy showed a high degree of agreement. The details of the protection concepts per country are shown below.

  • Safety distance
    France + Italy = 1m
    Switzerland + Germany = 1.5m
    Austria = 2m
  • Mandatory wearing of mouth-nose protection masks
    Germany + Italy = from 6 years
    Austria = from 6 years, from 14 years FFP2 mask
    France = 11 years and over
    Switzerland = from 12 years
  • Each participant must confirm his or her current state of health on the first day of the lessons with his or her signature.
  • A mouth and nose protector must be worn in the ski school interiors. The safety distance must be maintained.
  • Hand disinfectants are available in all rooms of the ski schools.
  • Regular corona tests of ski instructors and staff (weekly in Austria and Switzerland).
  • Mouth and nose protection is only to be worn on the slopes if the safety distance cannot be kept. Individual ski schools may also require that masks be worn during the entire lesson.
  • Spatial extension and marking of meeting points and staggered course starts.
  • Group size
    Austria + Switzerland = max. 10 persons including ski instructor
    Germany = max. 9 persons including ski instructor
    Group changes should be avoided as far as possible
    France = no restriction
  • There is no obligation to wear masks for children in the Kinderland.
    The ski instructors wear appropriate mouth and nose protection.
  • Mouth and nose protection is mandatory in indoor areas such as kindergartens etc. Regular disinfection of the premises and toys.
  • When entering the restaurants up to the reserved table and also when leaving the table, a mouth and nose protector must be worn. Breaks and lunches are staggered. Do not share your own food/drink.
  • In the queues and the use of cable cars, chair or drag lifts, the rules of the mountain railways apply. Predominantly masks are compulsory.
  • If the ski school offers its own transport, a mouth and nose protector must be worn like in public transport..
  • Ski and final races take place at most ski schools. We recommend that spectators wear a mouth and nose protector.
  • If symptoms occur during a lesson, the person concerned will go to the accommodation immediately or will be picked up by the parents. It is important that they can be reached at all times.
  • If a participant tests positive for Covid-19, the contact persons of the same lesson will be informed immediately.
Sicher im Urlaubsort und im Skigebiet

Safe in the resort and in the ski area

In the ski resorts, all necessary measures are taken to ensure that you, your family and friends can enjoy a largely unrestricted and safe skiing holiday.

We have listed all the resorts / ski areas available at SNOWELL for you. The respective link gives you a detailed insight into the safety measures on site.

The national tourism organisations and authorities will also give you an informative overview of the situation at your holiday destination.

#wearesnowell #enjoywinter #staysafe #takecare

Tips for returning from winter holidays

Are there any special travel instructions, regulations, recommendations, etc. in my home country for the holiday destination I have chosen?

We have put together the official websites of your home country to make it easier for you to return from your holiday destination.

I live in …

  • Ministero degli affari esteri e della cooperazione internazionale – Farnesina: Viaggiare Sicuri
  • Bundesministerium Europäische und internationale Angelegenheiten – BMEIA: Reisewarnungen

#wearesnowell #enjoywinter #staysafe #takecare