Covid-Info – safely through the winter with SNOWELL

Are you longing for winter? We are too!

Crystal clear, fresh air. Breathtaking snowy mountain panoramas. Blue sky, bright sunshine and glittering snow crystals. Take your first turn on the untouched deep-snow slope or on the freshly prepared piste. Enjoy idyllic winter landscapes while cross-country skiing or on a snowshoe hike.

Fill up with energy and joie de vivre in the great outdoors. SNOWELL stands for this winter experience … feel the winter!

SNOWELL also means quality information.
That’s why we have compiled the most important information for you to prepare for a safe winter holiday:

SNOWELL Covid carefree package
Safe in the ski rental
Safe in the ski school
Safe in the ski area of your choice
Information for returning from your winter holiday

SNOWELL Covid carefree package

Are you also not sure whether you should really book the winter holidays, which would do you so much good right now? Are you worried that Corona might spoil your plans? We understand that. We want to give you a little bit of certainty:

If a cancellation is made in connection with Covid-19, the following conditions apply.

You will receive a full refund of your booking if you report the cancellation in due time to info@snowell.com :

When booking for ski rental:
=> up to 24 hours before the start of the rental of the booked equipment
When booking for ski school:
=> up to 48 hours before the start of the lesson
=> or lessons with “free cancellation” up to 24 hours before the start of the lesson

In addition, one of the following conditions must be met:

your holiday resort or ski area is officially closed or booked activities are officially prohibited
your home country has issued a travel warning for the booked holiday location/country
your accommodation will be closed unexpectedly
you have or someone in your family has a Covid-19 infection or has to go into an imposed quarantine*
you suffer from the known symptoms of Covid-19 disease*

* = in these cases a medical certificate or other form of proof must be provided

If the ski rental shop or ski school cancels your booking, we will inform you immediately and the refund will be made automatically.

SNOWELL guarantees a quick refund

Like last winter season, our customers will receive a refund of the booking amount within 5 days in case of cancellation.

#wearesnowell #enjoywinter #staysafe #takecare

Safe in ski rental

SNOWELL – Quality & safety in ski rental. SNOWELL and its partner shops have stood for high quality ski rental for over 25 years. From the very beginning, hygiene and disinfection of e.g. ski boots, helmets and other rental equipment has been a routine for the rental shops at SNOWELL. All the more important in times of Covid-19. The SNOWELL rental shops are well prepared to provide you with a safe and carefree winter sports experience:

Please keep at least 1m distance between each other.
If you do not feel well, please stay in your accommodation. For a healthy togetherness.
The teams in the rental shops wear a mouth and nose protector.
Disinfection of the rental equipment after each rental.
Regular disinfection of frequently touched surfaces in the rental shop.
Numerous employees in the SNOWELL partner shops have completed a Covid safety training course. Our partner shops strictly adhere to the official regulations.

Tip

Book your equipment already online via SNOWELL.
This way our partner shops can already prepare a lot.
This speeds up the collection of your winter sports equipment on site.
Online payment also helps to avoid contact with cash.
With our SNOWELL Covid carefree package you can cancel or rebook your booking free of charge.
In case of cancellation we guarantee all our customers a full refund within 5 days.

#wearesnowell #enjoywinter #staysafe #takecare

Safe in the ski school

The ski and snowboard schools are ready to start! In order to ensure that the lessons are carried out safely, the ski schools have worked intensively on the implementation of the official safety measures and have drawn up specific safety concepts.

The ski instructors have been trained in these specific protective measures. The teams of the ski schools will do their utmost to make the individual lessons as safe as possible. The health of all participants is the main focus here.

#wearesnowell #enjoywinter #staysafe #takecare

Your preparations at home and on arrival in the ski resort

Find out about the situation in the ski area before your ski holidays.
On this page SNOWELL offers you useful tips & links to the respective ski areas.
Pay attention to the tips and information in the holiday resort and ski area from cable cars, tourist information, accommodations, restaurants, shops, etc.
Always play it safe and wear your own mouth-and-nose protector (surgical or FFP2 mask). Important: mouth and nose must be completely covered!
Most ski schools also sell mouth and nose protection.
If you book your ski lessons online via SNOWELL, you can pick up the detailed information about the lesson at the respective ski school as soon as you arrive.
Please wear a mouth-and-nose protector here too. The ski school will then inform you about the locally applicable protective measures.

Only healthy in the ski lesson

If you have symptoms that could indicate a possible COVID-19 infection (e.g. fever, cough, sore throat, loss of sense of taste/smell) stay in your accommodation and contact the ski school, your accommodation and SNOWELL.
Please show personal responsibility and protect your own health and that of your fellow human beings.
If course participants experience symptoms during a course, the person concerned must immediately go to the accommodation or be picked up by the parents. Availability must be ensured at all times.
If a course participant tests positive for Covid-19, the contact persons of the same course will be informed immediately.

General protective measures of the ski schools

All ski instructors and employees are trained and made aware of the protection concept. They use certified masks, carry hand disinfectants with them and disinfect their hands on a regular basis.
Contact surfaces and aids throughout the ski school area are regularly disinfected.
Hand disinfectants are available in all rooms of the ski schools.
In order to keep the number of people in the ski school office and at the assembly point to a minimum, we ask that the child is only accompanied by 1 person per family/group.
Breaks and lunches will be staggered. Please do not share your own food or drink.
The assembly points have been expanded spatially and the courses start in staggered stages.
Group changes are avoided as much as possible. The group size is kept as small as possible.
The award ceremony of ski races takes place exclusively within the group and not in a large round with all guests/customers.

Protective measures of the ski schools in Austria

To attend a course, a 2G certificate valid for the entire duration of the course must be presented at the ski school office in German or English, in digital or printed form. For children and teenagers aged 12 to 15, an antigen or PCR test is sufficient. Children up to the age of 12 do not have to provide proof of 2G.
Skiers must carry the 2G certificate with them for the duration of their stay in the ski area and show it during random checks.
The ski school office is to be entered only with FFP2 mask. The minimum distance of 2m must be observed.
The permanent wearing of an FFP2 mask is compulsory in all closed gondolas and lifts as well as in the waiting zone for everyone from the age of 6. Children from the age of 6 to 14 may also wear a medical mouth/nose covering instead of the FFP2 mask.
Masks are not compulsory during lessons on the ski slopes.
Assembly points: As soon as the safety distance of 2m is not guaranteed, a mouth and nose protection must be worn.

Current information about Covid-19 travel conditions in Austria

Protective measures of the ski schools in Germany

To attend a course, a 2G certificate valid for the entire duration of the course must be presented at the ski school office in German or English, in digital or printed form. Children up to the age of 12 do not have to provide proof of 2G.
Skiers must carry the 2G certificate with them for the duration of their stay in the ski area and show it during random checks.
The ski school office is to be entered only with FFP2 mask. The minimum distance of 1,5m must be observed.
The permanent wearing of an FFP2 mask is compulsory in all closed gondolas and lifts as well as in the waiting zone for everyone from the age of 6. Children from the age of 6 to 15 may also wear a medical mouth/nose covering instead of the FFP2 mask.
Masks are not compulsory during lessons on the ski slopes.
Assembly points: As soon as the safety distance of 1,5m is not guaranteed, a mouth and nose protection must be worn.

Current information about Covid-19 travel conditions in Germany

Protective measures of the ski schools in Switzerland

There is no certificate requirement for attending a course. However, compliance with the mask requirement is ensured.
The obligation to wear mouth-nose-protection masks applies from the age of 12. Only hygiene masks of the following standard are permitted: EN 14683, textile masks with reference SNR 30000 and protective masks FFP2/3.
The mask requirement applies:
– in all indoor areas (ski school office, kindergarten)
– at all assembly points (children should only be accompanied by 1 parent or 1 accompanying person to the assembly point)
– in the queues and when using cable cars, chair lifts or drag lifts
– if the minimum distance of 1.5m is not observed
Masks are not compulsory during lessons on the ski slopes.

Current information about Covid-19 travel conditions in Switzerland

Protective measures of the ski schools in Italy

To attend a course, a Green Pass (Covid certificate of the EU – 3G rule) valid for the entire duration of the course must be presented in digital form at the ski school office. Children up to the age of 12 do not need to provide proof of 3G.
Skiers must carry the 3G certificate with them for the duration of their stay in the ski area and show it during random checks.
The ski school office is to be entered only with a mask. The minimum distance of 1m must be observed.
The permanent wearing of a surgical or FFP2 mask is compulsory in all closed gondolas and lifts as well as in the waiting zone for everyone from the age of 6.
Masks are not compulsory during lessons on the ski slopes.
Assembly points: As soon as the safety distance of 1m is not guaranteed, a mouth and nose protection must be worn.

Current information about Covid-19 travel conditions in Italy

Protective measures of the ski schools in France

There is no certificate requirement for attending a course. However, compliance with the mask requirement is ensured. The obligation to show a 3G certificate “pass sanitaire” only exists at the ski resorts from an incidence of 200.
The obligation to wear mouth-nose-protection masks applies from the age of 11. Only hygiene masks of the following standard are permitted: EN 14683, textile masks with reference SNR 30000 and protective masks FFP2/3.
The mask requirement applies:
– in all indoor areas (ski school office, kindergarten)
– at all assembly points (children should only be accompanied by 1 parent or 1 accompanying person to the assembly point)
– in the queues and when using cable cars, chair lifts or drag lifts (after queuing, the mask can be removed again on open chair lifts and ski lifts)
– if the minimum distance of 1m is not observed
Masks are not compulsory during lessons on the ski slopes.

Current information about Covid-19 travel conditions in France

Safe in the resort and in the ski area

In the ski resorts, all necessary measures are taken to ensure that you, your family and friends can enjoy a largely unrestricted and safe skiing holiday.

We have listed all the resorts / ski areas available at SNOWELL for you. The respective link gives you a detailed insight into the safety measures on site.

The national tourism organisations and authorities will also give you an informative overview of the situation at your holiday destination.

#wearesnowell #enjoywinter #staysafe #takecare

Austria